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The city accepts cash, money order, credit card and check for payment. Click here to sign up for payment reminders!
Payments are accepted:
Payments will not be accepted over the phone.
Please note that payments made through a bank’s e-pay system are not directly deposited to the city. A physical check is processed by the bank and mailed to the Utility Billing Clerk. This process can take 5 to 10 business days depending on the banking institution. Resident accounts are considered paid upon receipt of the physical check from the bank.
To stop automatic withdrawal of your utility bill, please submit a request here. Please allow up to 2 billing cycles for changes to take effect.
GO GREEN and sign up to receive your bill by email! E-Bill Sign Up
Wish to receive your bill by mail again? Submit a request to stop e-bills here. Please allow up to 2 billing cycles for changes to take effect.
Access your account history online including current balance due, usage graphs, payment history, and more! Account Lookup
Utility Billing Clerk
Phone: 614-837-7716
Fax: 614-837-0145
Mailing Address
45 E. Waterloo Street
Canal Winchester, Ohio 43110
Office Address
45 E. Waterloo Street
Canal Winchester, Ohio 43110
Monday – Friday
8:00 – 4:30