Utility Payment Methods

The city accepts cash, money order, credit card and check for payment.  Click here to sign up for payment reminders!

Payments are accepted:

  • By mail
  • In person at City Hall during normal business hours
  • Via the 24-hour drive-thru drop box located behind City Hall
  • Online - one-time and recurring
  • Automatic withdrawal (registration required) Enroll now!

Payments will not be accepted over the phone.

Please note that payments made through a bank’s e-pay system are not directly deposited to the city.  A physical check is processed by the bank and mailed to the Utility Billing Clerk. This process can take 5 to 10 business days depending on the banking institution.  Resident accounts are considered paid upon receipt of the physical check from the bank.

To stop automatic withdrawal of your utility bill, please submit a request here.  Please allow up to 2 billing cycles for changes to take effect.

E-Bills Are Here!

GO GREEN and sign up to receive your bill by email! E-Bill Sign Up

Wish to receive your bill by mail again? Submit a request to stop e-bills here. Please allow up to 2 billing cycles for changes to take effect.

Online Account Lookup

Access your account history online including current balance due, usage graphs, payment history, and more! Account Lookup

Payment Assistance

If you reside in the Canal Winchester School District and are in need of assistance with your utilities or rent/mortgage, please contact Canal Winchester Human Services at 614-834-4700.